Refund, Return & Cancellation Policy

This policy explains how refunds, returns, and cancellations are handled for mobile recharges and utility bill payments on Numera Pay.

1. Refund Policy

Refunds are only applicable if a transaction fails but the amount was deducted from your account. Verified refunds are processed within 3–7 working days.

• Successful recharges and bill payments are non-refundable.
• Refunds are issued only for failed transactions where the amount was deducted.
• The refund timeline may vary depending on your bank.

2. Return Policy

As all services are digital (recharges and bill payments), returning a service is not applicable.

3. Cancellation Policy

Once a recharge or bill payment request is processed, it cannot be cancelled.

For assistance, contact our support team at: support@numerapay.in