Privacy Policy

Welcome to Numera Pay (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, mobile app, and services for flight bookings, bus tickets, and hotel reservations.

1. Information We Collect

• Account Information: Personal details such as your name, email address, and phone number when you register an account.
• Booking & Passenger/Guest Details: Information required to process travel and accommodation bookings, including co-passenger/guest names, age, gender, room or travel preferences, and national identity/passport details where legally required.
• Transaction & Financial Data: Information required for processing payments through secure payment gateways, including UPI, cards, or banking channels.
• Device & Usage Data: Technical logs, including IP address, location data, browser type, operating system, and platform usage statistics to enhance security and user experience.

2. How We Use Your Information

• To process your flight and bus ticket bookings, and secure your hotel room reservations.
• To send booking confirmations, e-tickets, hotel stay vouchers, and real-time travel updates via SMS, email, or WhatsApp.
• To process refunds, manage cancellations, and provide customer support.
• To detect, prevent, and mitigate security risks, fraudulent activities, or technical issues.

3. Sharing of Information

We do not sell your personal data. To fulfill your requests, your data is shared with:

• Service Providers: Respective airlines, bus operators, and hotel partners to confirm and complete your booking/reservation.
• Payment Gateways & Banks: Integrated payment networks and banking institutions to safely process financial transactions.
• Legal Authorities: Regulatory or government bodies when mandatory under applicable aviation, transport, hospitality, or financial regulations in India.

4. Data Security

Numera Pay uses 256-bit SSL encryption, secure tokens, and regular system audits to ensure that your personal, passenger, guest, and transaction data remain fully protected against unauthorized access.

5. Cookies and Tracking

Our website uses cookies to recognize your sessions, remember your travel search history (like recently searched flights, routes, or hotel destinations), and analyze site traffic. You can manage or disable cookies directly through your browser settings.

6. Your Rights

You have the right to access, update, or request the deletion of your personal account data. For any such requests, you can reach our data support team at support@numerapay.in.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The revised version will become effective as soon as it is posted on this page.

8. Contact Us

For any privacy-related questions, concerns, or grievances, please email privacy@numerapay.in.